Short answers to the questions that come up most. If yours is not here, email us and we will add it.
Guest checkout is fine, and no account is created unless you ask for one. Orders are confirmed by email immediately, and a second email follows when the parcel is dispatched with its tracking number.
Dispatch takes one to two business days and transit is normally three to seven business days. Tracking is emailed at dispatch.
Returns run for thirty days from delivery, unused and with tags attached. If we sent the wrong or a damaged item, the return label is on us and you choose between a refund and a replacement.
Every product page lists the materials and everything that arrives with it. Tape measure first, size label second — the label is the least reliable thing on any listing.
Up to the moment an order is being packed, a change is just a message to us with the order number. Write to us with the order number as soon as you can; if the parcel has already left we will say so and point you at the returns process instead.
An account is a convenience rather than a requirement: ordering as a guest works the same way. Guest checkout is the default, an account is optional, and having one changes neither the price nor the delivery estimate.
Cards and PayPal. The checkout shows only the options that work for the delivery country you have chosen, so nothing is offered that cannot complete.
The card fields belong to our payment provider rather than to this site, and the page itself is encrypted, so the number is never typed into our servers. That is also why we cannot look up a card number for you, however good the reason.
Picking takes one to two business days and transit is usually three to seven business days more. Anything beyond that is usually customs rather than the carrier, and the tracking will show which.
Every parcel is tracked and the number arrives with the dispatch email. Give the carrier a few hours to register the first scan; if it stalls for five days, that is our cue to chase it, so let us know.
Email us with the order number and which item is coming back. You will get a reference number back, and a prepaid label if the fault is ours. Parcels that arrive without a reference take noticeably longer to process.
We refund within three business days of the parcel reaching the warehouse. The money returns to the original card or PayPal account, and your bank decides how quickly it appears on your statement.
We hold the stock ourselves, so a question can be answered from the piece rather than from a photo. Where a colour reads differently under different light we say so, and where a size runs small the listing says that too.
Then it is our error, not your change of mind: we cover the return postage and you choose between a replacement and a full refund including any shipping you paid.
Usually not. Occasional restocks do happen, and the honest answer is that we will not keep a listing up on the chance of one.
Questions about this page? Write to [email protected] and we will answer within one business day.