What you can pay with, how card details are handled, and what to do when a payment does not go through.
Visa, Mastercard and American Express are accepted, as is PayPal. The checkout shows only the options that work for the country you have selected, so you will not be offered a method that cannot complete.
Your card is typed into the payment provider's interface, not ours. We see only the last four digits and whether the payment succeeded.
PayPal orders are completed on PayPal's site and confirmed back to us instantly. The order is created on our side in the usual way, and refunds go back to the same PayPal account.
The order total is in US dollars. If your card is issued in another currency, your bank sets the exchange rate and may add a foreign transaction fee, which we neither charge nor receive.
When a card is refused we do not retry it silently. If you see a pending authorisation after a failed attempt, it expires on its own, typically within a few days.
The whole site is served over an encrypted connection, and the card fields are run by a payment provider rather than by us. The card form itself belongs to our payment provider, which means the number is typed into their interface and not into this site.
We can see whether a payment succeeded, the amount, and the last four digits of the card so that a refund can be matched to the right transaction. The full card number and security code are held by the payment provider and never enter our systems, so we will never ask you for them by email.
Placing an order asks your bank to authorise the amount. The charge is only completed when the parcel is being prepared to leave, so a cancelled order is released rather than refunded.
Your order confirmation is the receipt, and it carries the order number we will ask for if you contact us. Need a more formal invoice, or one addressed to a company? Ask us and we will issue it against the same order number.
Contact us before raising a dispute with your bank. A pending hold from a failed attempt looks exactly like a payment and disappears by itself; genuine duplicate charges we refund the same day.
A chargeback is handled between your bank and our payment provider. We send the order and delivery records when asked; if the claim succeeds, the amount returns to the card that paid for it.
Refunds always return to the method that paid — the same card, or the same PayPal account. We cannot send a refund to a different card or pay it out in cash, because that is what prevents someone else claiming your money.
Questions about this page? Write to [email protected] and we will answer within one business day.