This policy explains what personal information we hold when you shop with us, why we hold it, and what you can ask us to do with it.
We hold two kinds of information: what you tell us (name, address, email, order notes) and what the site records automatically (pages viewed, approximate region, device type). The first is required to send you anything; the second is used in aggregate to see which listings people actually read. We do not ask for information we have no use for.
We use your information to complete the order you placed, to answer messages you send us, and to keep records we are required to keep. Marketing email is only sent to people who asked for it, and every message carries a one-click unsubscribe that takes effect immediately. We do not sell or rent personal information, and we do not pass it to advertisers.
Cookies here do three jobs: keeping your cart contents while you browse, recording your cookie preference so the banner does not reappear, and measuring which pages are visited. You can clear them at any time from your browser settings, and declining the banner does not stop you ordering.
A small number of service providers handle data on our behalf: the payment provider that processes card transactions, the courier that delivers your parcel, and the email service that sends order confirmations. Card numbers are entered on the payment provider's own interface and never reach our servers, so we could not store them if we wanted to.
Order records are kept for as long as accounting rules require, then deleted. You can ask to see your data, have it corrected, or have it erased where no legal obligation requires us to keep it. Requests sent to our contact address are handled within one business week.
Write to our contact address and we will send you a copy of what we hold about you, normally within a week. Corrections are made as soon as we have confirmed the right value: a delivery address that has changed, a name spelled differently, an email you no longer use. We answer these requests ourselves rather than routing them through a ticket form, so if you are unsure what to ask for, describe the problem and we will work out which record needs changing.
You can ask us to delete your details, and we will do so except for the order records we are obliged to keep for tax purposes. You can also object to marketing at any time, which stops the emails immediately and leaves your order history untouched.
Nothing automated decides what you are offered or what you pay. The only check of that kind is basic payment screening, and any block it raises is reviewed by a person who can reverse it — ask us and we will explain the reason in plain terms.
Because we ship internationally, your delivery details may be processed outside your own country by the carrier handling the parcel. Only the name, address and telephone number required for delivery are passed on, and the carrier may not use them for anything else.
This shop is intended for adults. If you think a minor has given us their details, write to us and we will delete them without argument.
This page is the current statement of what we do. We do not apply a new policy to an order that was placed under the old one.
Use the contact address printed in the footer for anything to do with your data. If you are not satisfied with our answer, say so in the same thread and it will be looked at again.
Questions about this page? Write to [email protected] and we will answer within one business day.