The four things that tend to worry people about an unfamiliar shop, answered in order.
The card form you see at checkout is hosted by our payment provider, not by us. We see the last four digits and the result, and nothing more.
Only the details needed to send an order are kept, plus the email address you gave us if you subscribed. There is no advertising profile and no data sold to third parties; deletion requests are honoured where accounting rules allow.
Problems get a decision rather than a process. Send a photograph and an order number and you will get a refund, a replacement or a courier investigation started — whichever the situation calls for.
Order updates come by email, and we only send marketing to people who asked for it. Transactional email about your own order is separate and will continue, because you need it.
Read what each listing gives you — materials, contents, how it is meant to be used — before you order. Lay the garment flat, measure the same points the chart uses — chest, waist, length — and pick the column that matches, not the letter.
Composition and care are listed in full on every product page, including the awkward parts — a print that must not be ironed directly, a knit that prefers drying flat. Knowing that before the parcel arrives prevents most of the disappointment.
A size that does not work is a straightforward return: thirty days from delivery, unworn with tags on, refunded to the card or account that paid. Fit is not something either of us can judge through a screen, so a wrong size is treated as a normal return rather than a mistake you have to justify.
Damage in transit is our problem to solve, not yours to prove. You choose between a replacement and a refund that includes any shipping you paid, and we do not ask you to keep packaging you have already thrown away.
We keep what a delivery needs — name, address, email, contact number — and the order history for accounting. Card details go to the payment provider rather than to us, and we do not sell information to anyone.
Use the footer address for anything to do with your details. Replies normally come within one business day, and anything about your data — a copy, a correction, a deletion — is handled over the same address.
Questions about this page? Write to [email protected] and we will answer within one business day.